FAQ & Site Info

Terms of Service

Delivery

We shall endeavour to ship your order as soon as possible. If it is not possible to ship within 5 working days following your order date, we shall contact you by email to give an estimated delivery date and re-confirm that you still wish to go ahead.

Returns

We hope that you will be delighted with your purchase but If you do change your mind we accept returns as long as the following conditions are met:

You contact us within 5 working days starting with the day after the delivery date.

It is your responsibility to ensure that your returned items are in appropriate protective packaging.

If you return an item you will be refunded the price of the item paid at the time of purchase. You will be responsible for postage. Refunds will be applied back to your account that was used to purchase the item.

Cancellation and returns

This policy does not apply to the following goods, which are exempt from the right to cancel:

When returning items for any reason it must be within 14 days of receipt of item and it must be in its original condition, then the item will be refunded less the price of postage. Prior to any return please get in contact with us, so we can help you quickly and efficiently. Please note that you are responsible for the cost of return postage in any instance.
Faulty goods

If the items and goods are lost or damaged in transit, please let us know promptly.

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.